CANCEL OR MODIFY AN ORDER

To modify or cancel an order that has already been placed, it is necessary to promptly contact ARTE DEL PROFUMO ® srls via email at artedelprofumo.italia@gmail.com

INFORMATION ON THE STATUS OF ORDERS AND SHIPMENTS

For each shipment, the customer receives at the email address indicated in the order phase the tracking relating to the shipment of his order through which he can check the status of the shipment of the shipment on the website of the courier/carrier used, or through his call-center. own order. COPIES OF DOCUMENTS (INVOICES, DDT, ETC…) AND ADJUSTMENTS TO PERSONAL DATA
To request copies of documents (invoices, delivery notes, etc …) or corrections of personal details, the customer can contact ARTE DEL PROFUMO ® srls by email at ammin@acquadifirenze.com

PRODUCT WARRANTY

All products marketed by ARTE DEL PROFUMO ® srls are covered by the manufacturer’s conventional guarantee and by the 24-month guarantee for lack of conformity, pursuant to Legislative Decree n. 24/02.

TELEPHONE AND FAX NUMBERS

ART OF PERFUME ® srls

General Information & Customer Service: artedelprofumo.italia@gmail.com
Addresses: 50122 Florence – ITALY
Legal and operative site:
VAT number: 06494660480

PAYMENTS

Purchases made on this portal are safe and guaranteed and can be made in the following ways:
– Payment by Advance Bank Transfer
– Payment by Credit Card
– Payment with Paypal

Payment by advance bank transfer.

In case of payment by advance bank transfer, the order will be managed only after receiving confirmation of the credit from the bank. Payment must be made within 3 days from the date of the order. After this deadline, the order will be automatically cancelled. The purpose of the bank transfer must necessarily include the order number, order date and name and surname of the customer. The availability of the products is to be evaluated only from the time of accreditation.
The bank transfer must be addressed to: ARTE DEL PROFUMO ® srls
IBAN: IT89V0301503200000003579092
Swift/BIC: FEBIITM1
Bank: FINECOBANK SPA

Payment by credit card.
In cases of purchase of goods with credit card payment methods, contextually with the conclusion of the order transaction, the reference bank will proceed to authorize the debit of the amount relating to the purchase made. In case of cancellation of the order, either by the customer or in case of non-acceptance of the contract by ARTE DEL PROFUMO ® srls, ARTE DEL PROFUMO ® srls will request the cancellation of the transaction and the transfer of the committed amount . The release times depend exclusively on the banking system. Once the transaction has been cancelled, ARTE DEL PROFUMO ® srls cannot in any case be held responsible for delays and/or damage caused by the banking system. ARTE DEL PROFUMO ® srls reserves the right to ask the customer for additional information or to send copies of documents proving ownership of the paper used. If the customer does not provide such information and/or copies, ARTE DEL PROFUMO ® srls srls reserves the right not to accept the conclusion of the contract. At no time during the credit card purchase procedure is ARTE DEL PROFUMO ® srls able to know personal information relating to the card holder, given that the information is transmitted directly to the site of the bank that manages the transaction, which is a protected site.

Payment via Paypal.
By selecting the PayPal payment type, you will be redirected to a page on the PayPal site, where you will enter your email address and password and make the payment.
Your financial data will not be shared with ARTE DEL PROFUMO ® srls, but will be managed directly by PayPal.

In case of cancellation of the order or non-acceptance by ARTE DEL PROFUMO ® srls, the amount will be
refunded to your PayPal account. ARTE DEL PROFUMO ® srls will not be responsible for delays