FAQ

How do I register for an online account?

In order to purchase online, you need to create an account on with us. To do so simply click on the Create Account link found in the top right hand corner of the page. You will then be taken to a registration page where you can fill in your details and then complete the process by clicking on the “register” button.

By registering with us, you will benefit from the following:

* Be the first to learn about new products and offers
* Consult your order history at any time
* Review your account details
* Quickly re-order your favourite products

When you first register with us, you will need to provide a password. Please ensure that you keep your password confidential.

How should I proceed if I have forgotten my password?

Click on the Log in link in the top right hand corner of the screen and then on the “Forgotten your password” link and follow the instructions.

How do I unsubscribe from the e-mail Newsletter?

* Clicking ‘unsubscribe’ at the bottom of any email you receive from us
* Sending an email to acquadifirenze@acquadifirenze.com

Do you deliver abroad?

We ship worldwide. The rate changes depending on the country of origin.
For countries extra CEE there is an additional fee of 45 euros for International Dangerous Goods (IDG). That fee   will be charged for each  package until 60 kg (132 lb).

How can I obtain samples?

We do not send samples on request. We may, from time to time, offer samples relating to new launches and special offers. If you are an importer please contact us: sales@acquadifirenze.com

How to use and how long is the Ambient fragrance?
Much depends on the intensity of scent that you prefer to have. Every time you turn up the sticks, the scent appears stronger and more noticeable. The advice is to turn up the sticks the first time after one day and then at least twice a week. In this way a bottle of 250 ml can last for 5 months.