Delivery and Returns

Shipping costs

Shipping costs will be calculated on the basis of weight, types of items and country we have to ship to.

In Italy: Free shipping over 200 euro.

CEE Countries: Free shipping over 300 euro.

Extra CEE Countries: Free shipping over 600 euro.

Delivery times

Standard delivery: 3/4 working days.

INTERNATIONAL SHIPPING POLICY

For countries extra CEE there is an additional fee of 45 euro for International Dangerous Goods (IDG). That fee will be charged for each package until 60 kg (132 lb).

In particular: the shipment of products considered “dangerous goods”, such as our liquid products containing alcohol in varying quantities, dispatched to countries outside the European Community or to certain countries that use specific regulations, will cost 45 euro plus an additional charge due to the transport of dangerous goods by air.

No additional charge is provided in case of road transport.

Concerning some of the countries outside the EU requiring specific duties relating to these products, remember that customs duties are paid by the buyer upon receipt of the goods.

Return policy

If the product you receive is not as you expected, you may return it within 14 days for a refund or a replacement. We cannot offer a refund or a replacement for used items. Please note that postage/shipping costs will only be refunded on faulty items.

If you would still like a refund, we will process this within thirty (30) days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. If the goods are faulty your postage costs will be refunded in addition to the value of the goods.

If you have requested an exchange or replacement, this will be processed within 2 working days of receiving your returned goods, subject to stock availability and shipped via our next working day delivery service.